See what other customers are asking, or sign-in to ask your own question, in the Phone forum. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. Ensure that your power cord is plugged both into the back of the modem and the wall securely. Reset When held down for 15 seconds, this button will reset the Digital Phone Terminal. US Solid Green Light: Video of the Day. Check your cables if the lights appear stable, but you still have phone or Internet trouble.

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ARRIS TMG Touchstone Telephony Cable Modem Charter Comcast | eBay

Cable Connects the modem to the cable outlet arriw a coaxial cable. Connects modem to the power supply. Connects the Phone Terminal to an Ethernet equipped computer or third party device router, ethernet hub, etc.

Link Indicates a connection to a computer on either the ethernet or USB ports. Connects the modem to the cable outlet using a coaxial cable.

ARRIS TM502G Touchstone Telephony Cable Modem Charter Comcast

Troubles with the Arris G modem can mean you have no Internet or phone service. US Solid Green Light: DS Solid Green Light: While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts.

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Check the status of the lights on the front of the 50g2.

About the Author Jean Sommer has been a blogger and writer for more than five years. Power Connects modem to the power supply.

Hardware Information – Arris TM502 Phone Terminal

If flashing, this indicates that the Digital Phone Terminal is operating in battery power. Brought to you by Techwalla. Battery Solid Orange Light: Sommer studied website development and OS fundamentals as well as accounting and business law at Illinois College and Southwest Illinois College. Her articles on technology, food and drink, and travel have appeared on websites such as Salon. Link light will not show a connection at this time.

This functionality is disabled. Unplugging this modem will not reset it in most cases, as it has a battery backup. Knowing some basic troubleshooting can save you a call for a technician.

Ensure that your power cord is plugged both into the back of the modem and the wall securely. Check your cables if the lights appear stable, but you still have phone or Internet trouble.

Connects the Digital Phone Terminal to an external device. The Ethernet cord looks like a large telephone cord should be clicked into the port on both your computer and your Arris modem. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer.

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If they are all flashing at the same time, you may have lost sync with your Internet service provider ISP. Ethernet Connects the Phone Terminal to an Ethernet equipped computer or third party device router, ethernet hub, etc. Still Need A Little Help?

Hardware Information – Arris TM Phone Terminal | Shaw Support

Indicates a connection to a computer on either the ethernet or USB ports. This will reboot the modem and allow it to attempt a fresh connection with your ISP.

Indicates that the phone is connected and is currently “On-hook. Use the tip of a pencil or other non-metallic object and press areis the reset hole that is located on the back of the modem between your Ethernet cable port and the port for your phone cable to reestablish sync.

Online Solid Green Light: Check that your telephone cord is inserted fully into both your phone and your modem, for troubles with your telephone.