Try to change the battery first. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. Please try to change a new battery first if needed.

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When you have SmartGenius setting problem, how to solve it?

If yes, there is no need to install a driver. S so that means no driver is required always check that package contents. Please refer to below links first and follow the setting steps. Only if the model has a special function or Macro key setting is when you need to install the driver. Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

The mouse sensor data read performance will be impacted. Check if your laptop recognizes the mouse or not in the Device Manager. How do I solve this problem?


But if it is not a wireless mouse, the mouse is broken.

Genius XScroll G5 PS/2 Optical Mouse (Black)

My mouse has a left button problem – when I click once, sometimes it clicks twice. Can you send me the driver? Xscroll is a plug and play mouse, it works with any Windows OS.

What is your global warranty on your products? Sometimes when I turn on the mouse, underneath, the LED lights are geenius, but mouse does not work, why? Is Xscroll compatible with 32 and 64 bit systems?

Genius XScroll Optical Mouse G5 USB

How do I solve this? I bought a Genius product seven days ago. My laptop cannot detect the product and the cursor is not moving in Windows 7, why? We appreciate your feedback for your Genius product user experience.

Genius XScroll Optical Mouse G5 USB-gITec Online Shop

The mouse is not detected. XScroll ioCenter for old model. Tried to change batteries, even downloaded drivers from your website, but nothing changes. Please try to change a new battery first if needed. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.


Try to change the battery first. The mouse is 2. You can also try it on a different laptop or another USB port to exclude the battery xsctoll problem.

We have mokse problems with your product. I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems. If you have xscrlol other questions, contact customer support for assistance. If the problem is still the same, contact our customer support for assistance.

What is System Requirement for SmartGenius? Mouse will stop working when moving or the cursor jumps randomly for no reason. What can I do? I need a service manual to check for potential problems, so can repair it ourselves.